Shopping FAQs

Welcome to our Shopping FAQs! Below you’ll find answers to the most common questions about shopping at ElectricToothbrush.xyz.

1. Do you manufacture the products sold on this website?

No. We do not manufacture the products ourselves. All product details, specifications, and images are provided by our suppliers. Actual packaging and materials may sometimes differ.

2. Are your products safe to use?

Yes, but always consult your physician or dentist before using any new product, especially if you have health conditions. Our website does not provide medical advice and should not replace professional consultation.

3. How long does delivery take?

Most products qualify for Fastest Delivery: 3 business days. However, in some cases delivery may take longer due to supplier location, stock, customs, or courier delays. Estimated delivery times are shown at checkout.

4. How much does shipping cost?

• Free shipping is available for orders over $30.

• Orders under $30 incur a flat shipping fee of $2.99.

5. Do you ship internationally?

Yes. International delivery is available, but shipping times may vary depending on your location and local customs.

6. Will I have to pay customs or import taxes?

Customs duties, taxes, and fees may be charged by your country’s customs office. These are the responsibility of the customer. Please check local regulations before placing an order.

7. What is your return policy?

Most items can be returned within 90 days of purchase (some categories may have shorter return windows or may not be eligible). Returned items must be in original condition and packaging.

8. How do I start a return?

Log in to your account, go to “Your Orders,” and select the “Return / Refund” option. Follow the instructions provided. Some items may not need to be shipped back, depending on the situation.

9. Do I need to pay for return shipping?

We offer free return shipping for the first return of eligible items in each order. For additional returns on the same order, a shipping fee may be deducted from your refund.

10. How long does it take to get a refund?

Refunds are usually processed within 5–14 business days once we receive and inspect your return. Depending on your bank or payment method, it may take up to 30 days to appear.

11. Can I get a replacement instead of a refund?

Yes. Depending on product availability and the reason for the return, you can choose between a refund or a replacement.

12. What if my order arrives damaged or incomplete?

Please contact us immediately. You may be asked to provide photos or tracking details. If the issue is confirmed, we will send a replacement or issue a refund.

13. What if I enter the wrong shipping address?

Please double-check your shipping address before confirming your order. We are not responsible for lost packages due to incorrect or incomplete addresses.

14. Where can I find more information about your policies?

You can visit our Disclaimer, Shipping Policy, and Return & Refund Policy pages for full details.

15. What should I do if an item is sold out?

We offer a wide variety of product categories, and you’re welcome to explore and choose from many other available items on our store.